Acceptable Use Policy
This policy is part of our Terms of Service. It applies to the business that subscribes and to everyone it gives access to, including staff who sign in with a username and PIN.
1. Use ShiftSync for scheduling your own workforce
ShiftSync is for planning shifts, handling leave and requests, recording working time and preparing hours for payroll for your own business. Don't use it to process information for other businesses unless you've agreed that with us in writing.
2. Treat your staff's information lawfully
- Only capture information you need to schedule and pay people, and tell them how it is used.
- Only ask for medical certificates where the law allows you to, and don't upload other health records.
- Don't use ShiftSync to discriminate unfairly, to monitor staff outside their working time, or to breach the Employment Equity Act, POPIA or any other law.
- Keep pay rates and personal details accurate, and correct them when staff ask.
3. Keep sign-ins safe
- Each login is for one person. Don't share usernames, PINs or email accounts.
- Give each employee their own PIN privately, and reset it straight away if it may be known to someone else.
- Remove logins and members when people leave.
- Don't let staff clock in or claim hours for someone else.
4. Don't attack or misuse the service
- No attempts to access other businesses' data, guess PINs, bypass lockouts or plan limits, or probe our security (see our Security page to report a problem responsibly).
- No malware, spam, automated scraping or excessive requests.
- No unlawful, defamatory or offensive content in notes, requests or messages.
5. What happens if the policy is broken
We may remove content, reset or remove logins, suspend a workspace or end the agreement as set out in the Terms of Service, and report unlawful activity to the authorities. Tell us about misuse at support@shiftsync.co.za.