Refund and Cancellation Policy
ShiftSync is a monthly subscription paid in advance. You can cancel at any time and keep access until the end of the month you have paid for. This policy forms part of our Terms of Service.
1. Cancelling
- An administrator can cancel in Billing at any time. There are no cancellation fees.
- Cancelling stops future renewals. Your workspace stays available until the end of the period already paid for, and then closes.
- Before it closes, download any reports and records you need. You may ask us for an export within 30 days after it closes (see our Privacy Policy for how long we keep data).
2. No refunds for partial or unused periods
Fees cover a full month of access, whether or not the Service is used. Except as set out in sections 4 and 5, we do not refund or credit fees for part of a month, for unused time after you cancel, for a period in which you did not use the Service, for staff or locations you did not use, or for moving to a smaller plan.
3. Changing plan
When you pay for a different plan, larger or smaller, it starts immediately and runs for a full month from that payment, and the previous plan stops renewing. The unused part of the previous plan is not refunded or credited. If your workspace has more active staff or locations than a smaller plan allows, you will need to reduce them first.
4. When we do refund
- Billing mistakes: if you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the amount charged in error.
- If we end the agreement without cause: if we end your subscription for a reason other than your breach of our terms or non-payment, we refund the unused part of the period you paid for.
- Where the law requires it: for example where the Service is materially not as described and we cannot fix it within a reasonable time after you tell us about it.
We do not give refunds or credits for interruptions, maintenance or problems at third parties (such as internet, power or payment providers), although we may choose to give a credit at our discretion.
5. Cooling-off period for consumers
ShiftSync is sold to businesses. If you are a natural person buying as a consumer, you may cancel within seven days of subscribing under section 44 of the Electronic Communications and Transactions Act, 2002. By using the Service during those seven days (for example by adding staff, building or publishing a roster, or inviting your team), you ask us to begin the service immediately; to the extent section 42(2) of that Act allows, the cooling-off right then no longer applies. Where it does apply, we refund the amount paid, less any charges the Act permits, within 30 days.
6. How to ask for a refund
Email support@shiftsync.co.za within 30 days of the charge, with your business name, the date and the amount. Approved refunds are paid to the original card through Paystack, usually within 10 business days; the time it takes to reach your account depends on your bank.
7. Chargebacks
Please contact us before disputing a charge with your bank, so we can sort it out quickly. If a valid charge is disputed, we may pause the workspace until the matter is resolved, and recover the fees and reasonable costs involved where the law allows.
8. Your statutory rights
Nothing in this policy limits any right you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002 that cannot lawfully be limited.